If you have any questions, you can contact me at:
PO Box 131
Medina, WA 98039
Is this a subscription box? No, this is a 1-time limited edition box. I may do a subscription box in the future but this is not part of that.
How long will it take for my order to ship? Orders placed Monday-Friday before 4pm Pacific Time will ship the same business day. Orders placed after 4pm Pacific Time or on the weekend will be shipped the next business day.
How long does shipment take? Orders via velvetreport.com are shipped via USPS mail. US orders are shipped with USPS Priority Mail, which takes 1-3 business days. Canada orders are shipped with USPS First Class Mail, which takes 7-10 business days.
Do you accept international orders? Yes, but only to Canada at this time.
Will I have to pay customs on an international order? Yes, I believe the customs payment in Canada is around $13 but this could change.
What's your return policy? Velvet Report will accept returns on unused and unopened products within 14 days from delivery date. Shipping costs are your responsibility.
Do you charge sales tax? Orders shipped to Washington state will be charged sales tax based on their location. All other states and eligible counties are not charged tax by Velvet Report.