If you have any questions, you can contact me at:
PO Box 131
Medina, WA 98039
Is this a subscription box? No, these curated boxes are a 1-time limited edition box. No subscription required.
How long will it take for my order to ship? Orders placed Monday-Friday before 4pm Pacific Time will ship the same business day. Orders placed after 4pm Pacific Time or on the weekend will be shipped the next business day.
How long does shipment take? Orders via velvetreport.com are shipped via USPS mail. US orders are shipped with USPS Priority Mail, which takes 1-3 business days. Orders to Canada, Australia, and European countries are shipped with USPS First Class Mail, which takes 7-21 business days.
If you wish to have your package delivered via a different service (Fedex, UPS, DHL, etc), please write us at email@example.com for an estimate.
Do you accept international orders? Yes, but only to Canada, Australia, and European countries at this time.
Will I have to pay customs on an international order? Yes, all customs on international orders are the responsibility of the purchaser. International orders may be subject to additional duties and taxes that are imposed by foreign governments. When applicable, you will be required to pay these duties and taxes for your country at the time of delivery. If you refuse or abandon your package, no refund will be issued.
What's your return policy? Velvet Report will accept returns on unused and unopened products within 14 days from delivery date. Shipping costs are your responsibility.
Do you charge sales tax? Orders shipped to Washington state will be charged sales tax based on their location. All other states and eligible counties are not charged tax by Velvet Report.